Privacy Policy
Effective Date: 8 May 2026
little coconut® (“we”, “us”, “our”) recognises the importance of protecting your privacy and handling your personal information responsibly.
We are committed to complying with the Privacy Act 1988 (Cth), including the Australian Privacy Principles (APPs), and any other applicable privacy laws in Australia.
This Privacy Policy explains how we collect, use, disclose, store and protect your personal information, and how you may access or correct your information.
This policy updates and replaces previous versions of our Privacy Policy .
What is Personal Information?
“Personal information” means information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether true or not, and whether recorded in a material form or not.
Examples include:
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your name
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delivery and billing address
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email address
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phone number
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date of birth
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payment and transaction details
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order history
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preferences and interests
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employment details (where relevant)
We may also collect sensitive information only where reasonably necessary, with your consent, or where required or authorised by law.
Why We Collect Personal Information
We collect personal information where it is reasonably necessary for our business functions and activities, including to:
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supply products and services to you
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process orders, payments and deliveries
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provide customer service and support
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respond to enquiries, feedback and complaints
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administer accounts, subscriptions and loyalty programs
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send marketing communications where permitted
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improve our website, products and services
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comply with legal and regulatory obligations
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prevent fraud and protect our business and customers
If you choose not to provide certain personal information, we may be unable to provide some services to you.
How We Collect Personal Information
We collect personal information directly from you when you:
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purchase or pre-order products
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create an account
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subscribe to newsletters or marketing communications
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contact us by phone, email, website or social media
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submit reviews, feedback or enquiries
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participate in promotions or loyalty programs
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use our website or mobile services
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engage with us through social media platforms
We may also collect personal information from third parties where lawful and appropriate, including:
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payment processors
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delivery providers
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social media or marketplace platforms
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your employer (where relevant)
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publicly available sources
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marketing and analytics providers
Where practical, we will notify you when information is collected from third parties.
Website Data, Cookies and Analytics
When you visit our website, we may collect non-identifiable technical information such as:
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browser type
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operating system
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device type
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IP address
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pages visited
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date and time of access
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referring websites
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browsing behaviour
We use cookies and similar technologies to improve website functionality, analyse traffic and personalise your experience.
You may disable cookies through your browser settings, however some website functionality may be affected.
Direct Marketing
We may use your personal information to send you information about our products, offers, promotions and updates where permitted by law.
You may opt out of receiving direct marketing communications at any time by:
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clicking “unsubscribe” in emails
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contacting us directly using the details below
We comply with the Spam Act 2003 (Cth) for electronic marketing communications.
Disclosure of Personal Information
We may disclose your personal information to:
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related entities
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payment processors
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delivery and logistics providers
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IT and website service providers
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marketing and analytics providers
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professional advisers
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legal, regulatory and government authorities where required by law
We only disclose personal information where reasonably necessary for our business operations or where required by law.
Overseas Disclosure
Some service providers we use may be located outside Australia, including providers of:
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cloud storage
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website hosting
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payment systems
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email marketing
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customer support software
These providers may be located in countries including the United States, New Zealand, Singapore and the European Union.
Where personal information is disclosed overseas, we take reasonable steps to ensure recipients handle it in a manner consistent with Australian privacy law.
Data Security
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification and disclosure.
These measures include:
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secure payment processing
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password protection
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restricted staff access
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secure servers and hosting
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monitoring and security controls
However, no method of internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security.
Access and Correction
You may request access to personal information we hold about you and request corrections if the information is inaccurate, incomplete or out of date.
Requests can be made by contacting us using the details below.
We may require identity verification before providing access.
In limited circumstances permitted by law, we may refuse access and will provide reasons where required.
Data Retention
We retain personal information only for as long as reasonably necessary for our business purposes and legal obligations.
When personal information is no longer required, we take reasonable steps to securely destroy or de-identify it.
Third-Party Websites
Our website may contain links to third-party websites, including payment providers and social media platforms.
We are not responsible for the privacy practices, content or security of those external websites. We encourage you to review their privacy policies.
Privacy Complaints
If you believe we have breached your privacy rights, please contact us in writing.
We will investigate your complaint and respond within a reasonable timeframe.
If you are not satisfied with our response, you may contact the:
Office of the Australian Information Commissioner (OAIC)
Contact Us
Privacy Officer
Email: enquiries@littlecoconut.com.au
This Privacy Policy may be updated from time to time. The latest version will always be available on our website.